Create Your Own Hybrid Chatbot and Live Chat System for Customer Support

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Mentor Based

Program Syllabus

Module 1

About This Course

This program covers all aspects of creating a hybrid chatbot system, from selecting the right technology stack to deploying and monitoring the chatbot. Participants will learn how to design a chatbot that interacts with users efficiently and can seamlessly hand off complex queries to live agents.

Module 2

Aim

To equip developers, business owners, and IT professionals with advanced skills in building hybrid chatbots for customer support. This course will focus on creating chatbots with AI capabilities, integrating real-time communication, and ensuring seamless transitions between bots and live agents.

Module 3

Program Objectives

Learn to create an AI-powered chatbot for customer support.
Implement real-time communication with WebSockets.
Ensure seamless bot-to-agent handoffs for complex queries.
Develop a user-friendly chat interface.
Gain hands-on experience with cloud deployment and monitoring.

Module 4

Program Structure

Understanding Your Requirements
- Identifying tasks for the chatbot (FAQs, complex queries)
- Deciding on CRM and analytics features
Choosing the Tech Stack
- Frontend (JavaScript, React.js) and backend (Node.js, Python)
- Picking the right NLP engine: Google Dialogflow, Rasa, IBM Watson
Building the NLP Chatbot
- Training the chatbot using intents, entities, and contexts
- Setting up AI-driven chat responses and handoffs to agents
Real-Time Communication
- Setting up WebSockets for real-time chat functionality
- Ensuring smooth conversations between users and bots
Bot-to-Agent Handoff
- Building a dashboard for live agents to monitor and manage conversations
Creating the Chat Interface
- Designing an intuitive and user-friendly chat interface using React.js
Testing and Improving
- Load testing and improving the chatbot’s performance
- Testing with different scenarios (simple to complex queries)
Security and Data Privacy
- Implementing SSL encryption, authentication, and GDPR compliance
Deploying and Monitoring
- Deploying on AWS, Google Cloud, or Heroku
- Monitoring performance with tools like New Relic or Datadog

Create Your Own Hybrid Chatbot and Live Chat System for Customer Support

Course Overview

Program Syllabus

About This Course

Aim

Program Objectives

Program Structure

Lead Instructor

Dr. Sarah Chen